Shipping policy

FREE SHIPPING:

 

ANYWHERE in the United States 

Expedited Shipping : 2-3 business day shipping.

Standard Shipping: 4-6 business day shipping

Shipping Carrier:

United Parcel Service (UPS) or United States Postal Service (USPS)

Note: 

We don't ship to a P.O box number

Additional Notes

While we maintain a large inventory to support both our retail and online customers, availability and prices are subject to change without notice.
We appreciate your understanding and patience as we work to ensure your complete satisfaction.

Returns

FREE RETURNS 

We accept returns of unworn, resalable shoes in their original packaging (shoe box) within 20 days or fewer of the purchase date.To qualify for a return, Items must be in original, unused condition. We cannot accept returns for worn or improperly packaged merchandise Refund Eligible to original payment or store credit. 

RETURN POLICY


  1. Merchandise must be returned within 20 business days in new condition.
  2. Merchandise must not be worn, used, altered, colored, or cleaned and in its original packaging with all tags attached, including seals and security tags. Returns must not be damaged, incomplete, or contain items that don't match the original order.
  3. Footwear must include the original shoe box in its original condition, without packing tape or postal labels.
  4. Returns that do not comply with this return policy may not be eligible for a refund 
Please ship your item to:

426 Hillside Ave

Williston Park, NY 11596

Don’t forget to add a note with your name, order number, phone number, and email.

  • Shipping (freight) charges are non-refundable.

  • Return shipping must be prepaid, and items must be securely packaged in their original materials.

  • Return shipping fees are refundable only if the return is due to a shipping error on our part.

How to Get a Return Label:

Please email us with the reason and Order Number. We will send you a return label.

Refund :

  1. Once we receive the shoe back, the refund will automatically be credited into your payment method in 4-7 Business Days.
  2. Please remember it can take some time for your bank or credit card company to process and post the refund, too. If you have any questions or concerns regarding the Refunds, please contact us at sales@ericcomfortshoes.com.
  3. Returns that don't comply with our return policy may not be eligible for a refund, could result in restocking fee upto 40% of the price. And then refund for some customers can take upto 15 days. 

Exchanges

Need a different size or style? No problem!
We gladly offer exchanges for any item purchased from our website within 3 weeks of delivery.

To request an exchange:
  1. Return the unworn item in its original shoe box.
  2. Include a note indicating your preferred size or replacement item.
  3. Clearance merchandise is final sale and cannot be returned or exchanged.
  4. For assistance, contact us at sales@ericcomfortshoes.com or call 1-800-681-SHOE (1-800-681-7463).

Payment Policy

Your credit card will be charged when your order ships.

We accept the following payment methods:
Visa, MasterCard, American Express, and Discover.

All transactions are processed through a secure payment system to protect your privacy and ensure a safe shopping experience.


Eric Comfort Shoes-Since 1942